Responsible Gambling Policy

At Felixspin we take player safety seriously and promote controlled play across our site. This page explains how we help you stay in control, what tools are available for your account, and where to find help if gambling stops being fun. If you need assistance, contact our support team at [email protected].

Player protection principles

We aim to provide a safe environment where players can make informed choices. We encourage responsible decisions, clear limits, and timely support for anyone who feels their gambling may be getting out of hand. Our approach is practical and player-focused rather than punitive.

Activity-control tools

What you can set

You can manage your play directly from your account. Common controls include:

• Deposit limits - daily, weekly, and monthly caps
• Wager limits - maximum stake per session or per bet
• Loss limits - stop-loss settings over chosen periods
• Session/time limits - maximum session length or enforced breaks

Adjusting these settings is immediate in most cases, and you can lower limits at any time. Raising or removing some limits may require a waiting period or verification for your protection.

Deposit limits

Deposit limits let you control how much you add to your account. We recommend setting a limit that fits your budget before you start playing. Limits are configurable and can be set for different timeframes to suit your habits.

Loss limits

Loss limits help prevent large short-term losses by stopping play when a pre-set threshold is reached. Use loss limits if you want an extra layer of protection beyond simple deposit controls.

Time limits and account breaks

Session and time limits encourage regular pauses and help maintain balance. You can set short breaks or longer account freezes to step away from gambling without closing your account permanently.

Self-exclusion

If you need a longer break, you can apply for self-exclusion. Self-exclusion blocks access to your account for the chosen period and stops marketing contact. For steps to self-exclude, contact [email protected] and our team will guide you through the process.

Signs of problematic behaviour

Watch for signs such as chasing losses, hiding activity, difficulty sticking to limits, or gambling despite negative consequences. If you notice these in yourself or someone you care about, consider using limits, taking a break, or seeking external help.

Tips for maintaining control

• Set deposit and loss limits before you play
• Use session limits to enforce breaks
• Only gamble with disposable income you can afford to lose
• Keep a record of time and money spent
• Talk to support if you feel control slipping

Professional help and support organisations

We encourage anyone who needs more support to seek professional help. Felix Spin displays information from recognised safer-gambling programmes such as GambleAware and can signpost local services on request. For confidential advice, contact [email protected] and we will provide details of suitable organisations and next steps.