Player Privacy Policy

Welcome to the privacy policy for Felixspin. This page explains how we collect, use, store and protect personal and technical information when you create an account, make payments, play games or otherwise use our site. We take user privacy seriously and aim to keep our practices clear and easy to understand.

Types of data we collect

Personal data

When you register or verify your account we may collect personal details such as your name, date of birth, contact details, address and identity documents. We also collect account credentials and any information you provide when contacting support.

Technical data

Technical information includes device identifiers, IP address, browser and operating system, session details, and log data about how you access and use our platform. This helps us keep the service secure and working smoothly on different devices.

Transactional data

We record payment and transaction details, deposit and withdrawal history, bet stakes and game activity. Transactional records let us process payments, verify activity and detect fraud.

How we use your information

We use collected data to create and manage your account, process deposits and withdrawals, verify identity for security and compliance, operate games, and resolve disputes. We also use information to detect and prevent fraud, to improve site performance and to provide customer support.

From time to time we may analyse aggregated usage data to optimise features and personalise content, but such analysis does not identify individual players unless required for account management or security reasons.

Data protection and storage

We implement technical and organisational measures to protect your information, such as encryption for data in transit, access controls and routine security monitoring. Access to personal data is limited to authorised personnel with a legitimate need to process it.

We retain information only for as long as necessary to fulfil the purposes described here, to comply with legal obligations and to resolve any outstanding issues related to your account.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, measure site performance and deliver relevant content. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings via your browser or device; note that disabling cookies may affect site functionality.

User rights

You have rights to access the personal information we hold about you, request correction of inaccurate data, ask for deletion where appropriate, and object to certain processing. You may also request restriction or portability of your data where applicable.

Access, correction and deletion

You can update many account details directly from your account settings. For other requests, contact us at [email protected]. We will respond to legitimate requests and explain any steps required to verify your identity before making changes.

Information sharing and third parties

We may share data with service providers who process payments, perform technical support, host data, or help prevent fraud. We may also disclose information if required by law or to protect our rights. We do not sell your personal data.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. When we make material changes we will post a revised policy and indicate when it takes effect. For questions about privacy practices at Felix Spin please contact [email protected].