Get in touch with our team
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for quick assistance, or send an email for detailed enquiries and document submissions. We aim to respond promptly and guide you through verification, deposits, withdrawals and gameplay queries. For urgent matters you can use the phone line provided in the contact table below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within 30-60 minutes; help with verification, deposits and withdrawals) |
| General enquiries | [email protected] (company and billing enquiries; allow up to 24 hours for a response) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission queries; account manager assignment) |
| Phone | +1 347 219 4826 (urgent account issues and verification assistance; call hours may vary) |
| Working hours | 24/7 (live chat), Mon-Fri, 09:00-18:00 (email responses) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or cases that need explanations or documents. Please send messages to [email protected] with a clear subject line and include current contact details and any relevant account IDs. Providing complete information helps us process your request faster and reduces follow-up delays.
Contact Form
Response Time
Support works Monday to Friday; most enquiries are answered within one business day, while more complex cases such as verification or payment investigations may require additional time. If we need further details we’ll contact you and keep you updated. Response times can vary by volume and the issue’s complexity, but we aim to resolve straightforward requests quickly.
Feedback
At Felixspin we value your experience. Please share any feedback, suggestions, or ideas to help improve the site and our games. Every message is reviewed carefully by our team and used to refine features, promotions, and support. Send thoughts anytime; your input helps make Felix Spin easier to use and more enjoyable for everyone.