Felixspin Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the services offered by Felixspin. They set out the relationship between us and our users, explain account responsibilities, and cover how bonuses, payments and disputes are handled. By registering an account and using our services you agree to follow these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is allowed. You must not share login credentials or let others access your account. We may suspend or close accounts where we suspect fraud, manipulation, multiple accounts, or any breach of these terms. You must notify support immediately if you suspect unauthorised access.

Eligibility requirements

To register and use the platform you must meet the eligibility criteria shown on the site. Only persons meeting the required age are permitted to open an account. We may require proof of identity, residence, and payment method before allowing certain actions such as withdrawals. Providing false or misleading information is a breach of these terms and may lead to account restriction or closure.

Acceptable platform use

Use of the site must comply with these terms and with any applicable laws where you are located. Prohibited conduct includes abuse of promotions, chargeback fraud, collusion, use of bots, and circumventing geographic restrictions. We reserve the right to void bets or bets placed in error and to withhold winnings where irregular play is detected.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these rules. Bonus eligibility, wagering requirements, maximum bet limits, and expiry periods vary by offer. Unless stated otherwise, promotional funds and free spins are subject to wagering and other conditions that must be met before withdrawal. We may withdraw, cancel or change promotional offers at our discretion and where there is evidence of abuse.

Deposits and withdrawals

Available payment methods, minimums and limits are shown in the cashier. Some offers require a minimum qualifying deposit. Withdrawals may be subject to identity verification checks and processing times. A minimum withdrawal value may apply and higher limits can be imposed depending on method and account status. Fees may apply through certain payment providers - check the cashier or contact [email protected] for details.

Verification

We may request documents to verify identity, address, and payment method before processing withdrawals. Verification is required to protect your account and to meet our internal checks. Until verification is complete, certain actions may be restricted.

Dispute resolution

If you have a complaint please contact support via the channels listed on the site. We aim to resolve disputes promptly and will investigate transactions, bonus issues, and account actions. If we cannot resolve a dispute directly we will provide information on the next available steps for escalation as set out in our complaints procedure.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. For current details and any questions about these terms please refer to our help pages or contact [email protected].

Felix Spin reserves the right to take reasonable steps to ensure fair play and compliance with these terms. Please review all related rules and promotional terms before playing.